Refund policy

Return & Replacement Policy

At Shozo, we ensure that every product is delivered in perfect condition. However, we accept returns/replacements only under the following conditions:

Eligible Cases for Return/Replacement

  • Product is damaged or broken upon delivery

  • Received a wrong product

  • Color mismatch from what was ordered

Mandatory Requirement

To request a return or replacement, you must have a clear unboxing video:

  • The video should start before opening the package

  • It must clearly show the product and packaging condition

  • Claims without an unboxing video will not be accepted

Return Request Timeframe

  • You must raise a request within 24 hours of delivery

Replacement Process

  • Once your request is verified, we will arrange a replacement

  • In case replacement is not available, a refund/store credit will be provided

Non-Returnable Cases

  • Change of mind

  • Size issues (please check size chart before ordering)

  • Used or worn products

  • Requests without unboxing video proof

How to Request a Return

  • Contact us via:

  • Share:

    • Order ID

    • Issue details

    • Unboxing video

Note: Shozo reserves the right to reject any return request that does not meet the above conditions.